At authenticateyourwatch.com, we value your privacy as much as we value fine craftsmanship. This policy outlines how we handle your personal information when you visit our website, purchase a timepiece, or book a service with us.
1. Information We Collect
To provide our services, we may collect the following information:
- Contact Details: Your name, email address, and phone number.
- Service & Shipping Details: Your physical address for returning serviced watches or delivering purchases.
- Watch Information: Brand, model, and serial numbers of the watches you send to us for repair or servicing.
- Transaction Information: Details about payments made to us (note: we do not store full credit card numbers on our servers; these are handled by secure, third-party payment processors).
2. How We Use Your Information
We use your data for very specific reasons:
- To provide quotes and updates on your watch service or repair.
- To ship your items back to you safely.
- To manage warranties and service history.
- To comply with any legal or regulatory requirements.
3. Sharing Your Information
We don’t sell your data. We only share it with third parties when it’s necessary to get the job done:
- Couriers/Shipping Partners: So they can deliver your watch.
- Payment Providers: To securely process your transaction.
- Professional Advisors: Only if required for business accounting or legal reasons.
4. Keeping Your Data Safe
We take reasonable steps to ensure your personal information is stored securely. Whether it’s digital data or physical service logs, we use standard security measures to protect against unauthorized access or disclosure.
5. Cookies and Website Use
Like most websites, we may use “cookies” to improve your experience on horologist.com.au. This helps us understand how visitors use our site so we can make it more user-friendly. You can choose to disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to:
- Ask us what information we hold about you.
- Request that we correct any inaccurate information.
- Request that we delete your data (where legally permitted).
7. Contact Us
If you have any questions about this policy or how your data is handled, please reach out to us:
Email: service@horologist.com.au